Unique CRM Services for Your Franchise Business

As a full-service consulting firm, XpandCRM offers a unique development path for modeling your company's operations using the following Rapid Application Developemnt (RAD) conceptual model to our development process:



Traditional lifecycles devised in the 1970s, and still widely used today, are based upon a structured step-by-step approach to developing systems.  This rigid sequence of steps forces a user to “sign-off” after the completion of each specification before development can proceed to the next step.  The requirements and design are then frozen and the system is coded, tested, and implemented.  With such conventional methods, there is a long delay before the customer gets to see any results and the development process can take so long that the customer’s business could fundamentally change before the system is even ready for use. In response to these rigid, cascading, one-way steps of Stagewise or Waterfall Models of development, Barry Boehm, Chief SW Engineer at TRW, introduced his Spiral Model.  The Spiral Model is a risk-driven, as opposed to code-driven, approach that uses process modeling rather than methodology phases.  Through his model, Boehm first implemented software prototyping as a way of reducing risk.  The development process of the Spiral Model separates the product into critical parts or levels while performing risk analyses, prototyping, and the same steps at each of these levels.  Similarly, Tom Gilb’s Evolutionary Life Cycle is based on an evolutionary prototyping rationale where the prototype is grown and refined into the final product.  The work of Boehm and Gilb paved the way for the formulation of the methodology called Rapid Iterative Production Prototyping (RIPP) at DuPont in the mid-to-late 1980s.  James Martin then extended the work done at DuPont and elsewhere into a larger, more formalized process, which has become known as Rapid Application Development (RAD).  RAD compresses the step-by-step development of conventional methods into an iterative process. The RAD approach thus includes developing and refining the data models, process models, and prototype in parallel using an iterative process.  User requirements are refined, a solution is designed and prototyped, the prototype is reviewed, user input is provided, and the process begins again.

Strategies and Planning

Getting reliable results from a CRM solution requires in-depth planning, installation and management. Our team of IT experts understands every aspect of the franchisor/franchisee relationship - from planning to project management, installation, testing, training and implementation.  Whether you are migrating from legacy application such as ACT!! or Goldmine or a home grown solution, we have the answers for you.


Technology Assessments

The first step in identifying most cost effective solution for your business is to inspect your current repositories of customer information, assess their inherent limitations, and develop a path forward.  Our team of professionals will walk each mile with you and ensure your end-point meets your strategic objectives for your business.


Installing and testing your new platforms can cause nightmares for even the most seasoned IT professional. XpandCRM thoroughly tests and re-tests all devices and software prior to your switch-over date. You can rest assured that from the moment you connect your new system, all data and communications will function as you need it to.


IT Budget Planning

The highly trained and experienced project managers at XpandCRM can help you acquire the technology you require to reach your business objectives within a budget that works for you.